A position has been declared open in the Weber School District in Technical Services for a User Support Specialist. This position is for 8.00 hours per day, for a total of 205 days per year. The successful hiree may be housed at more than one location; as such, some limited travel may be required between sites daily.

 

Applicants must apply at wsd.tedk12.com/hire. Files will be reviewed before interviews are scheduled.

 

THIS POSITION WILL REMAIN OPEN UNTIL FILLED, AFTER A MINIMUM OF 5 WORKING DAYS

 

Purpose Statement

The job of User Support Specialist was established for the purpose/s of serving as a technical resource to the installation, troubleshooting, and maintenance of hardware and software on workstations; responding to problems; and training staff on the basic use of networked workstations and software. This job reports to the District Technology Director

 

Essential Job Functions

• Technical Support and Troubleshooting:
• Address inquiries and help tickets in a timely and friendly manner.
• Troubleshoot hardware and software problems on PC workstations, Chromebooks and other classroom technology.
• Technically support testing projects such as NAEP, ACT, and RISE.
• Serve as network system resource at the assigned site for communicating unresolved network or software/hardware problems to higher-tier support.
• Support Weber County School District technology standards.
• Documentation and Communication:
• Thoroughly and accurately document work, repairs, and billing using a ticketing system.
• Communicate and coordinate with department and school staff daily.
• Attend meetings as assigned (e.g. department meetings, virtual team meetings, conferences, workshops, training, etc.).
• Hardware and Software Management:
• Aide in the Chromebook repair and deployment processes.
• Maintain an accurate inventory of hardware including desktop PCs, Chromebooks, display and touch panels, etc.
• Plan for and help carry out physical desktop replacements.
• Install, set up, and maintain TVs, teacher displays and touch panels.
• Install software applications and various peripheral equipment on computers.
• Perform routine maintenance (e.g. computer cleaning, backups, etc.).
• Project Participation and Coordination:
• Participate in assigned team and district projects.
• Coordinate with engineers regarding monthly desktop PC software updates.
• Support Chromebook Specialists in their duties and training. 
• Coordinate logistics, such as transporting a variety of items for providing materials at sites or transporting equipment for repair.
• Service and Initiative:
• Maintain a customer service-oriented mindset.
• Take initiative to provide an excellent tech experience for every student and every employee in Weber School District.

Job Requirements and Minimum Qualifications

• Must be able to meet and set deadlines and schedules; set priorities; work with detailed information/data;
• Must be able to adhere to safety practices; 
• Must be able to prepare and maintain accurate records; 
• Must have a basic knowledge of computers and network operating systems; hardware/software configurations; network cabling; technical terminology; Windows operating systems; and basic industry¬standard networking principles and related equipment.
• Must be able to communicate with diverse groups; 
• Must maintain cooperative and effective working relationships with others; 
• Must be comfortable unboxing, transporting, and carrying computers and large display panels.
• Must be able to lift up to 60 lbs.

Experience: Job-related experience is required.
Education: Bachelor’s degree is preferred, but not required.